I then went into my invoice I was having issues with- duplicated it- removed all the service dates (which I did not want to print on the invoice anyway) and BOOM! It previewed and printed EXACTLY as I created it! I then REMOVED all the service dates off the invoice and VOILA! magic! (not really- but sure felt like it after no help from intuit) my invoice appeared as I created it. So, I created a fake invoice and did one with dates all over to see what would happen and sure enough it ordered everything according to date. It took me a bit to actually see it on the invoice in question because it is a very large multi-page document. So, I looked at my invoice and noticed that qbo was taking my data and reordering it according to service date on the print pdf view- regardless of how I set it up. I read through pages and pages of community questions and came to a conclusion- the date. It's our priority to ensure your record is accurate.įor all of you out there that cannot get your invoice to preview and print like your screen shows and have tried to your wit's end to explain to intuit help and get nothing but inane suggestions like clearing your cache or going to private browsers or even switching browsers to see if it helps. Please keep us posted if you have other questions or concerns about managing and tracking invoices in QuickBooks. They'll provide the best and most secure experience with QuickBooks. If private browsing doesn't work, I'd recommend using other supported browsers. This removes its stored cache to ensure the program performs efficiently. Once resolved, let's clear the browser's cache. Mozilla Firefox or Microsoft Edge: CTRL + Shift + P. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. The stored cache can affect the performance of the program. Unexpected behaviors in QuickBooks Online are sometimes caused by a browser-related issue. We're always here to help if you need assistance with personalizing your forms. I'd be happy to see you again here in the Community. Select Contact Us to connect with our live support.įor more details about our support availability, refer to this article: Contact Support.įor more insights about customizing sales templates and fixing PDF problems, refer to these links:.Enter a short description of your concern and press Enter.Click the (?) Help icon in the upper right-hand corner of the Dashboard.This way, they can take a look at your case and raise a ticket for further investigation if needed. Otherwise, I'd recommend reaching out to our Customer Care Support team. You can also switch to a different supported browser to see if it has something to do with your browser. If it matches the output, clear your browser's cache. You can refer to these shortcut keys to open an incognito window in all supported browsers: Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. We can remove them in just a few easy steps. This way, you can access QuickBooks with a clean slate. I recommend clearing your browser's cache. Thanks for joining this thread, you have too much historical data stored in your browser, it can cause issues like recognizing your settings. Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your custom form styles in QBO. In case you want to import your form style into QuickBooks, check out this article for more details: Import custom form styles for invoices or estimates. This to ensure we're able to address your concern on time. Enter your specific concern in the What can we help you with? box.Īlso, make sure to request a callback or start a chat session during business hours (Monday to Friday, from 6:00 AM to 6:00 PM PST and Saturdays from 6:00 AM to 3:00 PM PST.They'll be able to pull up your account securely to check the unforeseen conditions of your company file and perform a screen-sharing session for further isolation. Since none of them work, I recommend reaching out to one of our experts. I appreciate you performing all the troubleshooting steps to resolve this. I'm here to help point you in the right direction, so the invoice designer matches the PDF preview. Hello there, for bringing this to our attention.
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